COVID-19 Response at NRE Tas

​​​​​​​​​​​This page will keep you up to date with operational changes implemented by NRE Tas​ in response ​​to the COVID-19 pandemic.​

​For information about COVID-19 in Tasmania visit the Tasmanian Government Coronavirus website.


Doing bus​​iness with us

The Government understands that COVID-19 is creating uncertainty and financial pressure for our suppliers. We want to help. Our payment terms have been reduced from 30 days to 14 days for the payment of all correctly rendered invoices.

To ensure your invoice is processed efficiently, send a correctly rendered tax invoice to FinancialOperations@nre.tas.gov.au  ​

Please include the Department section name and contact name of the person making the purchase.


Customers facing​ ​financial hardship

We recognise that many of our agency’s industry sectors and customers are experiencing financial hardship due to the economic impact of the COVID-19 pandemic. We have implemented a financial hardship process for this period.

Financial hardship is deemed to be when the customer is willing and has the intention to pay but is unable to meet their payment obligations on current or existing debt, due to the economic impacts of COVID-19.

If you wish to seek full or part waivers or refunds of fees and charges, on the grounds of financial hardship, please forward an application:

  • Made in writing (preferably email correspondence via the form below), addressed to the relevant area where the ​invoice/debt was originally raised;

  • Detailing the assistance you are seeking from NRE Tas;

  • With documentation and evidence to support your application; and

  • With details to assist us in identifying you, including business or trading name and postal address.

​Applications are to be emailed:​

  • Directly to the area where the invoice/debt was originally raised; or

  • To Financial@nre.tas.gov.au​, with financial hardship application clearly identified in the email header.

​We will endeavour to assess each individual application as soon as practicable. ​Through the process we may need to clarify or request further supporting documentation.

  Financial Hardship Application Form   (1Mb)

The Check in Tas app

The Check in TAS QR application system is a Tasmanian Government system that is available to assist sites to record, register and store contact details. This information is stored securely with the Tasmanian Department of Health in the event contact tracing is needed due to a confirmed case of COVID-19 in the community.

NRE Tas is using the Check in TAS QR system where possible and practical to all sites and is encouraged for use by visitors. Alternate options to register continue to be available if you do not have the ability to use the Check in TAS application or there is no mobile service coverage.

Find out how to download and use the Check In Tas app


Face m​​asks

To protect against COVID-19 face masks are mandatory in all our indoor sites for people aged 12 years and older. This is in line with the Tasmanian Government's mask wearing requirements​.

Our indoor sites include:
  • Parks Visitor Centres
  • Office locations
  • Public service counters (e.g. fisheries licensing, Land Titles Office)
  • Laboratories (e.g. dropping specimens to Analytical Services Tasmania, Animal Health Lab)

​Physi​​c​​al dis​t​ancing measures

Acc​​ess to NRE Tas facilities statewide is limited. This includes

  • Stony Rise 

  • Mount Pleasant building

  • Lands Building​

  • Inland Fisheries Service at New Norfolk and 

  • New Town

Anybody visiting a staff member or service desk must call using the phone available in the entrance to the building. If you would like to ring or email ahead please refer to the list of NRE Tas contacts​.

 

​​​​Anal​ytical Servi​​​ces Tasmania 

Visitors to Analytical Services Tasmania are requested to phone the number displayed at the ground floor security desk and will be assisted accordingly. This will enable appropriate physical distancing to apply.

For more information about analytical services visit Analytical Services Tasmania​.


Anima​​l Health​​​ Laboratory 

Clients are requested to call ahead before dropping specimens to the lab.


Fisheries ​​​Lice​​nsing (Level 1 – 134 Macquarie Street, Hobart) 

Visitors to the Fisheries licensing offices are requested to phone the number displayed at the first​ floor​ reception foyer and will be assisted accordingly.

A new online digital licensing platform, FishPort​ provides an alternative to the paper-based licensing application system for the commercial wild-capture marine fishing industry in Tasmania.

​​

​​Lan​d Titles ​​​​O​ffice (Level 1 - 134 Macquarie Street, Hobart)​​​​

To reduce the number of people visiting the Land Titles Office, solicitors and surveyors are requested to direct enquiries via phone or email. Documents should be lodged online, submitted via post, or delivered to a secure drop-box in the foyer. 

Visitors to the Lands Building are requested to phone the number displayed at the ground floor security desk and will be assisted accordingly.

For more information about land titles matters visit the Land Titles Office​​ page.


​​NRE Tas Volunteers

The safety of our volunteers, employees and vi​​​sitors remains our utmost priority.

Please contact your NRE Tas Volunteer Program Supervisor or your Volunteer Team Leader directly for advice if you are unsure of the current status of volunteer programs.  

Alternatively, contact the Department by email volunteering@nre.tas.gov.au or your Volunteer Service Organisation directly, including Wildcare and  Landcare Tasmania.

​Volunteers are encouraged to review the information available at: Volunteering at NRE.